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Product Warranty and Gurantee

as of Friday 22 October 2021

Product Category

Warranty Terms

Compatible Toner Cartridges

5 Years

Compatible Drum Units

5 Years

Compatible Ink Cartridges

2 Years

All other products

1 Year 



INKORTONER LTD Cartridges are compatible cartridges which are produced in a number of specialised production facilities around the globe. These production facilities are tested to meet the highest quality standards with each unit being covered by ISO 9001:2000, ISO 14001, ITMC and DIN quality certification.

Many years of research and development have gone into ensuring our compatible print consumables range are produced to the highest standards of quality and reliability and are specially manufactured to meet or exceed OEM (Original Equipment Manufacturer) specifications. They are 100% brand new or 100% fully remanufactured containing only new components, they are an economical alternative to expensive branded cartridges and allow for big savings while offering high quality printing results.

As a result of this all of our products are covered by our 100% quality guarantee and all of our customer’s can be assured of the underline quality of our product.

 

Repair of the device affected by the product

Should the issue be deemed by our engineer to be caused by our product, we will promptly repair or replace any parts affected and bring the device back to its standard operating terms. This repair may take one to three on-site visits by the engineer, while also awaiting parts. We aim to complete this repair as effectively and efficiently as possible as we are aware that having a device not operating can cause issues for you.

 

 

 

Replacement of the device affected by the product

Should the issue be deemed by our engineer to require a replacement device instead of a repair, which maybe due to parts not being available or an uneconomical repair. The replacement device will be an exact replacement or a device that has superseded the device in question. The replacement device will not be charged, nor will any on-site calls.

 

Quality Guarantees

100% Quality Guarantee.
INKORTONER LTD warrants each cartridge to be free of defects for a period outlined under “warranty term” from date of purchase and all products are produced to strict quality standards using the best components available. If you are in any way unhappy with the performance of our product we will provide you with a full refund or replacement of the product. Should a service call out be required, we will dispatch one of our fully trained and qualified engineers the very next working day, for toner cartridges and parts. We require the call be logged before 3pm to provide a next day call out. Inkjet cartridges are not included. We will provide a full report of the call out.

 

Printer Guarantee

INKORTONER LTD warrants that in normal use, and subject to the conditions herein, our printer cartridges will not cause damage or abnormal wear when used in printers for which they were designed to operate. If a defect in one of our products causes such a printer to fail, INKORTONER LTD will cover the cost of repair including any replacement parts and labour, or provide a replacement machine, whichever is most cost effective.

 

Printer Warranties

The use of INKORTONER LTD compatible print consumables does not affect or in validate any printer warranties or service agreements. This is a position supported by printer manufacturers such as HP and backed by consumer law worldwide.

It is a common misconception within the printer consumable industry that the use of any brand other than OEM (Original Equipment Manufacturer) affects the printer warranty.

It is in the OEM’s financial interest for consumers to buy OEM cartridges; however it is the consumer right to choose their own supply sources. It is illegal for a printer manufacturer to require you to use any particular brand of supplies. This is commonly known as the “antitying” provision because it prevents a manufacturer from “tying” its warranty to the use of specific products. Section 2302(c) of the Magnuson-Moss Warranty Act (See below):

A printer cartridge issue is the responsibility of the cartridge supplier. Any other printer issue that occurs during the term of the consumer’s warranty or service agreement are covered by the consumer’s warranty. This is a fact acknowledged
by HP (See below).

How Does This Affects The Consumer?
The use of INKORTONER LTD compatible print consumables does not void consumer printer warranties. The consumer is free to choose a cartridge supplier based on price, quality and service.

HP Statement:
HP LaserJet and Colour LaserJet Printer Families - Use of Non-HP Print Cartridges “Non-HP print cartridges include new, re-manufactured, and refilled print cartridges from other vendors. The use of non-HP print cartridges does not affect either the warranty or any maintenance contract purchased from Hewlett-Packard”

 

In summary

The consumer is free to choose which supplies they use. They cannot be forced to buy a particular brand. Warranties and service agreements cannot be voided simply by using non OEM product. The manufacturer must prove that the printer failed as a direct result of the use of non-OEM cartridges, which if you're using high quality compatibles, should not happen. It's also worthwhile to note that even if your printer is damaged by a non-OEM cartridge; all other aspects of the warranty should remain unaffected and we as the supplier of the cartridges will cover the repair or replacement.